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Insurance Coverage

Your Care, Fully Covered

Spring Heritage Hospital is a fully accredited Social Health Authority (SHA) facility - maternity, antenatal, and more, all covered for eligible members.

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OFFICIALLY ACCREDITED

Social Health Authority (SHA) Accredited Facility

Spring Heritage Hospital has met all national standards required for SHA accreditation. Eligible members can access covered services directly - no excess payments for included benefits.

Services Covered by SHA

The following services at Spring Heritage Hospital are accessible to SHA-covered members without out-of-pocket charges for included benefits.

Antenatal Clinics

Covered

Full prenatal monitoring throughout pregnancy - booking visits, growth scans, blood tests, and health education.

Normal Delivery

Covered

Labour ward support and skilled attendance for normal vaginal delivery by our experienced midwifery team.

Post-Natal Care

Covered

Mother and baby postnatal checks in the critical weeks following delivery, including breastfeeding support.

Postnatal Checkups

Covered

Scheduled follow-up visits for both mother and baby at 6 weeks, 3 months, and beyond.

Immunization

Covered

Full routine childhood immunization schedule as per the Kenya National Immunization Programme.

Family Planning

Covered

A full range of contraceptive methods and counselling services for eligible SHA members and their spouses.

How to Use Your SHA Cover Here

It's simple, fast, and paperwork is handled by our insurance desk team.

01

Bring Your SHA Card

Present your SHA membership card or national ID linked to SHA at our reception desk on arrival.

02

Visit Our Insurance Desk

Our dedicated insurance desk verifies your membership and benefit eligibility in real-time.

03

Receive Your Care

Proceed to the relevant clinic or ward. Covered services are provided without upfront payment for included benefits.

04

Seamless Discharge

Co-payments (if any) are clearly communicated. Our team handles all claims paperwork on your behalf.

SHA Insurance FAQs

Is Spring Heritage Hospital an approved SHA facility?
Yes. We are officially accredited by the Social Health Authority (SHA) and appear on the approved provider list for maternity and antenatal services.
Which family members are covered?
Your SHA membership covers you, your spouse, and your children under 18 years. Confirm your specific benefit package with our insurance desk.
Do I need to pre-authorise my visit?
For most outpatient and maternity visits, pre-authorisation is not required. For planned procedures, our team will guide you through the pre-authorisation process.
What if my delivery requires a Caesarean section?
Operative deliveries may require pre-authorisation and could attract a co-payment depending on your benefit tier. Our team will advise you in advance.
Can I access services not covered by SHA?
Yes. Services outside your SHA package can be paid for out-of-pocket or through private health insurance if applicable. We offer competitive self-pay rates.
Who do I contact for insurance queries?
Call our insurance desk on 0748 251 978 or visit us in person. We're open Monday to Saturday, 8 AM - 6 PM.

Need Help with Your Insurance?

Our insurance desk team is ready to assist. No question is too small.